TERMS OF SERVICE AGREEMENT
This Agreement is the Terms of Service for use of the website of ZGS Services, LLC, dba Swan Exterior Services (SES). It is a legally binding contract between SES and its website users and customers. By using the website and the services provided through the website, you accept the Terms of Service contained in this Agreement. If you do not agree to the Terms of Service or if you are under the age of eighteen, you may not use or access the website or book a service through the website.
For purposes of this Agreement, SES may also mean “We”, “Us” or “Our”; “Customer” or “Client” may also mean “You” or “Your”; and “Service Provider” may also mean “Technician.”
SES reserves the right to amend its Terms of Service at any time. By your use of our website and services, you agree to any new or amended provisions contained in the Terms of Service that have been posted by the time of your use. Our Privacy Policy is separate from this Agreement.
I. Exterior Services
SES is a service provider whose employees (“Technicians”) clean commercial, residential, and other spaces. You may request a quote and book a service through SES. SES will confirm the booking appointment, send a Technician for the booking, and process payment.
II. Scheduling and Confirmation
When scheduling online, you will be prompted to provide your contact information and select a desired service. You will also be asked to provide details of the premises to be cleaned, the number of windows on the premises, and other features of the premises that may be necessary to know for booking purposes.
You will be contacted by one of our representatives to confirm the provided details in order to prepare an estimate for the cost of services. Once you confirm your acceptance of the estimate, you will then be contacted to schedule your service. When booking, scheduling conflicts may occur. Booking a service online does not automatically guarantee that you will receive an appointment for the requested day and time. The booking appointment will not be certain until you receive our confirmation.
In order for SES to keep prices low and avoid trip fees, we schedule services in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.
The Customer is expected to be present at the time the Technician arrives at the premises unless previous arrangements for access to the premises have been made, such as the providing of a security code or key. If the Customer is not present and the Technician has not been provided access, you may be charged a $100.00 lock-out fee.
The Technician has a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled service. If for some reason the Technician is going to be late, we will notify you via phone call or text as soon as possible.
III. Payment
Payment for services may be made via credit or debit card through the Client Portal located on the website, through payment link provided via email, or via phone call. SES accepts all major credit and debit cards. SES reserves the right to collect and retain your credit/debit card information for payment of services rendered. Your card will not be charged until the scheduled service has been completed.
Payment Options and Discounts. We offer different service payment options, depending upon the Customer’’s frequency in using the service. Customers may schedule a one-time service or a weekly, bi-weekly, monthly, quarterly, semi-annual, or annual service. Please confirm with us at the time of booking.
If you enroll in a weekly, bi-weekly, monthly, quarterly, or annual service, you will be billed on a regular basis, and you authorize SES to charge each service to your credit or debit card on file once the service is completed. Recurring customers will be notified of any rate changes via email.
Financial Responsibility. You, the Customer, are personally and financially responsible for any and all outstanding costs and fees incurred for the service provided pursuant to this Agreement. This includes but is not limited to collection costs for unpaid amounts on your account, including but not limited to legal costs and attorney’s fees.
Urgency Fee. If the Customer is looking for a same day service, there may be an additional fee of $50.00.
IV. Refunds
We generally do not offer refunds because our business is based on providing our Customers with the highest quality service possible. However, mistakes happen. If you are unhappy with your scheduled service and something was missed in the service, you may call or email us by midnight on the day following the day the service was completed, and we will coordinate to correct the error at no additional charge to you. Any refund is totally within the discretion of SES and may be provided only upon proof of unacceptable service.
V. Right to Refuse Service
SES reserves the right to refuse or discontinue service at any time and for any reason, as permitted by law. The Technician may refuse to provide service if the conditions at the premises are unacceptable. Such conditions include but are not limited to the presence of dangerous weapons or dangerous individuals, filthy or hazardous conditions, extreme clutter, disconnected utilities, aggressive pets, rodents, or insect infestations.
If the Technician must cancel the service because the conditions at the premises are unacceptable, as outlined above, or the Technician feels intimidated, unsafe, or endangered, you may be charged a $100.00 cancellation fee.
VI. Cancellations
24-Hour Notice. You, the Customer, must provide a minimum 24-hour notice if you cancel or reschedule your service appointment. The notice must be provided to SES via email, phone call, or text message.
Cancellation Fee. Failure to provide the minimum 24-hour notice of a cancellation or reschedule may result in a $100.00 cancellation fee, which will be charged to your debit or credit card on file.
Lock-outs. If upon arrival for a scheduled service, the Technician is unable to gain entrance to the premises or is refused entrance for a scheduled service, you may be charged a $100.00 cancellation fee, which shall be charged to your debit or credit card on file.
VII. Security and Alarms
Access. By scheduling a service, you are granting the Technician access to your premise to conduct the scheduled service.
Security Systems. If your premise has a security system, please notify SES in advance of the service. If instructions or a code for operating the security system are not provided, the system must be in the “off” position upon the arrival of the Technician. Please notify us immediately if the security code changes in order to prevent a lock-out fee.
Keys. SES is not responsible for any damage or theft to the Customer’s premise if the Customer chooses to leave a door unlocked or places a key in an unsecured location to provide access to the Technician.
Upon termination or cancellation of a service, the Technician shall return all customer keys in their possession within 48 hours or the next business day.
VIII. Special Service Instructions
What The Technician Cannot Clean. The Technician will not remove or clean mold or other hazardous materials. The Technician will not remove paint, hard water stains, or caked on dirt/mud from windows, sills, and tracks unless agreeing to do so prior to service. If your windows have not been cleaned recently and will require additional materials and/or chemicals, the price of the estimate may be increased prior to service.
In addition, the Technician will not clean hoarding homes or places involving bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excrement from animals or humans.
Limited Liability. SES and its owners, employees, representatives, and agents are not liable or responsible for any equipment, products, or materials provided by the Customer, and shall be held harmless for any and all damages and loss arising from the Customer’s cleaning products, materials, and equipment, including but not limited to ladders, vacuums, brooms, towels, cloths, buckets, squeegees, and other supplies
IX. Inaccessible Locations & Heavy Objects
X. Breakage and Loss
All Technicians that SES employs and/or contacts with are professional. In addition, they are insured and take reasonable precautions when servicing your home, business, or other premises. If property damage or breakage does occur or property is lost during a service, such damage or loss must be reported to SES via email or phone within 24 hours of the time the service is completed.
Limited Liability. SES and its owners, employees, representatives, and agents are not responsible for damages caused by the Technician during the service of your premises.
Instructions. Fragile Goods, Artwork, Collectibles, and Family Heirlooms: These objects are expensive and may be irreplaceable. Therefore, when scheduling a service, please identify these items and specify how you would like them to be handled. In addition, you agree to lock up or otherwise secure your valuables such as jewelry, mementos, etc., prior to the service appointment.
XI. Non-Solicitation
XII. Modification and Assignment
The Customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified without the prior written consent of an authorized representative of SES.
XIII. Website Usage
SES provides its Customers with a user-friendly platform to assist in arranging for a service. Users may visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users, and visitors are prohibited from:
- Downloading, copying, or transmitting any of SES’s website content without our permission;
- Using data mining or extraction software or bots;
- Manipulating or using framing or other navigational technology;
- Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person, user, company, or anyone else for our products or services unless you have our permission;
- Using the SES website or its content for any purpose other than which it was intended, such as marketing or email campaigns;
- Harassing, stalking, bullying, or threatening behavior towards SES or its owners, employees, agents, customers, or users;
- Engaging in any behavior that might violate our rights, such as our intellectual property rights, or that of our customers;
- Impeding or interfering with our website, its security, or our server.
XIV. Governing Law
XV. Severability
XVI. E-Signature
CONTACT
You may contact Swan Exterior Services at:
Email: info@swanexteriorservices.com
Phone: 916-399-3805
© 2024 Swan Exterior Services